My anime pajama t-shirt

Thank you for shopping at Tee Repository! We are dedicated to providing you with a seamless shopping experience and delivering your T-shirts in a timely manner. This Shipping Policy outlines important information regarding shipping methods, processing times, delivery options, and other relevant details. Please review this policy carefully before placing your order.

Order Processing:

1.1 Order Confirmation: Once you place an order on our website, you will receive an order confirmation via email. This email will include your order details, shipping address, and a unique order number for reference.

1.2 Order Verification: We may require additional verification or information to process your order, especially if it is a high-value purchase or flagged as a security precaution. In such cases, our customer support team will reach out to you via email.

1.3 Order Processing Time: We strive to process and ship your order as quickly as possible. Typically, orders are processed within 1-2 business days (excluding weekends and holidays). However, during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:

2.1 Domestic Shipping: We currently offer free domestic shipping within the United States. We work with reputable shipping carriers to ensure reliable and secure delivery of your products. The available shipping methods will be displayed during the checkout process along with estimated delivery times.

2.2 International Shipping: We currently offer free international shipping for selected products. The available shipping methods, delivery times, and costs may vary depending on the destination. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Shipping Rates:

3.1 Domestic Shipping Rates: Shipping is free for all domestic orders within the United States.

3.2 International Shipping Rates: International shipping rates are
determined by the destination, weight, dimensions, and value of the package. These rates will be displayed during the checkout process. Please note that any customs fees, import duties, or taxes imposed by the destination country are not included in our shipping charges and are the responsibility of the recipient.

Delivery Time:

4.1 Domestic Delivery Time: Once your order has been processed and shipped, domestic delivery times typically range from 2-15 business days. However, please note that delivery times may vary depending on your location, the selected shipping method, and any unforeseen circumstances such as weather conditions or logistical issues.

4.2 International Delivery Time: International delivery times can vary
significantly depending on the destination and shipping method chosen. Typically, international orders are delivered within 7-21 business days after being shipped. However, please be aware that customs clearance procedures and other factors beyond our control may cause delays.

Order Tracking:

5.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the status of your order and track its progress.

5.2 Tracking Updates: Please note that tracking information may take some time to update after your package has been shipped. If there are any significant delays or issues with tracking, please feel free to contact our customer support team for assistance.

Order Modifications and Cancellations:

6.1 Modification Requests: If you need to make any changes to your order, such as updating the shipping address or adding/removing items, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is shipped, modifications may not be possible.

6.2 Order Cancellations: If you wish to cancel your order, please notify us within 24 hours of placing the order. We will make every effort to cancel the order before it is processed and shipped. However, if the order has already been shipped, you will need to follow our return policy for a refund or replacement.

Lost or Damaged Packages:

7.1 Lost Packages: In the rare event that your package is lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue. If the carrier confirms that the package is lost, we will offer you a replacement or a refund, depending on your preference and product availability.

7.2 Damaged Packages: If you receive a package that appears to be damaged, please inspect the contents in the presence of the delivery person and document any visible damage. Contact our customer support team within 48 hours with supporting evidence (e.g., photographs) of the damaged package and its contents. We will work with you to resolve the issue and arrange for a replacement or refund.

Customer Responsibilities:

8.1 Accurate Shipping Information: Please ensure that you provide accurate and complete shipping information during the checkout process. We will not be responsible for any delays, misdeliveries, or additional costs incurred due to incorrect or incomplete shipping addresses provided by the customer.

8.2 Customs and Import Regulations: For international orders, it is your responsibility to comply with all customs regulations, including the payment of any customs fees, import duties, or taxes imposed by the destination country. We recommend checking with your local customs authorities for specific information and guidelines.

Contact Information:

If you have any questions, concerns, or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. You can reach us via email at support@teerepository.com.

Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

Last updated: Sep 13, 2023

Thank you for choosing Tee Repository! We appreciate your business and look forward to serving you.

Items sold are non-returnable and non-exchangeable; if the item is defective, damaged or if you receive the wrong item, please contact us at support@teerepository.com so that we can evaluate the issue and either issue a refund or send a replacement free of charge.

We have a 15-day refund policy, which means you have 15 days after receiving your item to request a refund. If the request is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.